Tag Archives: Sandton

Bang! Bang! Maxwell’s silver hammer ….

I’m on a quest: to find a restaurant that can live up to it’s reputation. These are going to be quick posts, because the less I have to think about them the better:

7:05pm Arrive at Thomas Maxwells. It’s fairly full. We are promptly seated

7:25 Order starters and main – stock standard menu items – Fried Camembert and Steak Tartare

7:55 Call the maitre d’ to enquire where the hell our starters are …

7:58 Starters arrive – seriously: 40 minutes for a bit of fried cheese and some raw mince …

8:15 Starter finished ….

8:30 Nothing ….

8:45 Excuse me, can you tell me where our main is?

8:57 Mains Arrives

9:00 Mains sent back – a medium to well done steak that arrives and is meant to be medium rare … this is a rookie mistake, I think my 7 year old boy could have prepared a better steak.

9:01 Wine is finished and we haven’t even started main – and this is supposed to be one of the top restaurants in Johannesburg?? Oh dear, maybe it was just “one of those nights”…

9:15 Seconds out! Round number 2 : Mains arrive … again. With apologies that “we will be sorted out” – I’m thinking “Oh crap, they going to call in bouncers?”, but no – desserts wine and desserts will be on the house. I’m dreading the fact that we may have to wait an hour for that… Steak was mediocre. Couldn’t get through the 2nd round of creamed spinach, butternut and chips (Butternut and Spinach??? Is this a canteen or a fancy restaurant, I double check, but yes still at Mr. Maxwells Bistro).

9:45 Mains removed and complimentary dessert and ports delivered.

9:50 Maitre d’ informs us that the wine will also be on the house!

10:00 Dessert removed and cup cakes delivered. Yes cup cakes – as a farewell gift? As a peace offering? Not quite sure.

10:05 Being avoided by all and sundry, we leave. Did we vow never to go back? Nope. Will we go back? No. In their defence, they knew they cocked up and tried to make ammends. Maybe it is just that we are quite demanding, but I don’t think so – maybe it’s just that consumers today accept mediocrity and are too afraid to complain.

Our quest continues…

Are these things just sent to challenge me ?

I am not even going to bother to explain ….

My total disappointment with Stationery & Print Sandton

Gareth/Marc

I’ll make this email very simple. If I was buying a cheap pen I wouldn’t give a continental about the issues I have with it. When I get bought a very expensive Montegrappa Emblema I expect service second to none. None of this half-baked rubbish that I have receieved to date.

The brief history
– The pen was bought from Stationery & Print at the beginning of March 2013
– It was given to me on the 4 March 2013
– As part of the purchase agreement I have the right to exchange the nib within 6 weeks after date of purchase.
– We informed Gareth on the 11 March that I wanted a Finer NIB
– He gave us a story that we would have to wait till May for the exchange nib to arrive.
-He said that I could continue to use the pen and it that when the nib arrived he would replace it.
-There were no issues with the pen other than the Nib size
-The pen was taken in last week to have the new nib fitted. I was not there, but from what I can gather, no tools were used in the exchange process.

Now – I own a number of fountain pens, and I generally know that pens require specific tools to exchange nibs, particular premium branded ones.

The pen has not worked properly since it was returned – the ink does not flow correctly. I suspect that the experienced Montegrappa nib changer in the form of Gareth has damaged the feeder. Also there is a horrible mark around the neck of the pen – which is generally caused by slippage when trying to change nibs with the proper tools.

Simply put – the experience has been shocking.

So here’s the deal from my side – you either replace the pen with the Nib I want or return our money in the next 7 years or we will exercise our legal rights.

If you don’t know how to sell expensive pens – then don’t. You have done nothing for the Montegrappa brand.

Regards

David Epstein